Frequently Asked Questions

Here you will find some frequently asked questions about Lembongan, Penida and Twin Island Dive Lembongan.

Cancellation Policy:

What is Twin Island Dive's cancellation policy?

For confirmation of bookings, Twin Island Dive requires a 20% deposit. This deposit is non-refundable, so if you were to cancel your booking, the 20% deposit will be used as the cancellation fee. Medical condition that results in you not being able to dive, will be addressed based on the circumstances.

Diving:

Is there a high and low season in Lembongan?

Yes there is a ‘high and low season’ in Lembongan. The high season runs from June – November and this is normally the dry season. The low season runs from January – June and this is the so-called wet season.

There is a large rise in tourists during the high season. If you are looking to come to Lembongan during this time, it is best to book your diving, accommodation and transfers in advance.

There is no monsoon during the wet season in Lembongan, but February and March tend to have more rain fall. Normally during this time it rains for a few hours each day.

When is the best time to see the manta rays?

The manta rays can been seen all year round. There is no set time of the year where you have a higher chance to see them. You have about a 70% chance to see the manta rays at the manta dive sites.

The manta dive sites are located on the south coast of Nusa Penida. This side of the island is more exposed to the open sea conditions. During the low season, the wind is a little stronger, which can make the waves bigger. This can restrict our ability to get to the manta dive sites.

When is the best time to see the mola mola?

The mola is a seasonal creature that can only be seen during certain parts of the year. You are more likely to see the mola when the water temperature drops. The colder the water, the better the mola season is.

Molas spend most of their time in deeper, cooler waters. When the top water column cools, the molas are able to come up shallow, allowing divers to see them.

The water temperature normally drops during the high season, so the ‘mola season’ is from July – October.

What is the average water temperature?

The water temperature can change quiet a bit through the year.

During the low season, the water is normally warmer; averaging around 28 degrees Celsius.

During the high season, the currents pull cooler water from the deep, causing the temperature to drop. The temperature can drop as low as 18 degrees Celsius at some sites.

These cooler currents create thermoclines which can result in large temperature changes during a dive.

The average water temperature during the high season is around 24 degrees Celsius.

What brand of equipment does Twin Island Dive use?

A full set of rental diving equipment is included in our diving prices.

  • Regulators: Apeks ATX40. This is a high end recreational scuba diving regulator. Our regulators are serviced annually.
  • BCD: Aqualung wave BCD. This is a simple and easy to use, robust BCD.
  • Masks: A range of different ScubaPro and Aqualung masks to fit different faces.
  • Wetsuits: Full Aqualung wetsuits in both 5mm or 3mm
  • Fins: Open heel Aqualung Stratos fins with 3mm shoe-type booties.

I have DIN regulators, do you have DIN tanks or do I need an adapter?

All our tanks have universal tank values. This means that we are able to remove the insert from the tank valve, allowing you to use your DIN regulators on our tanks.

Do I need to complete a medical form before starting a course with Twin Island Dive?

For all courses with Twin Island Dive, you will need to complete a short medical form on site to show that you are fit for diving.

You are able to download a copy of the medical form, from here to check to make sure you are fit for diving.

If you were to answer ‘yes’ to any questions on the medical form, you will need to see a doctor before going in the ocean. This doctors check can be done on Lembongan or before you arrive.

I have been told that there are strong currents at some Penida dive sites

It is possible to get some currents around some of the Penida / Lembongan dive sites.

It is these currents that keep the flow of nutrient rich waters high, which help support the coral and fish life.

Dive sites are picked the afternoon before based on the conditions; wind, waves, currents, tides, who is on the boat and what people are wanting to see. This way, we are able to pick the best sites for the day. We also adjust our departure time, so that we are diving at the best tide.

The dive sites that are known for strong currents are only for experienced divers.

Island facilities:

Are there any ATMs on the island?

There are 7 AMTs on the island.

  • 3 (one is Indonesian cards only) in Jungut Batu village
  • 3 at Mushroom Beach.
  • 1 at Sunday Beach Restaurant

From Twin Island Villas, the closest ATM is about a 10 minute scooter ride

From Twin Island Dive, the closest ATM is about a 2 minute scooter ride

Please note that there have been some issues in the past with card scamming at some of the ATMs on Lembongan. The people responsible for this were arrested. We would recommenced the ATM Bali Hai Restaurant or Sunday Beach Restaurant

Are there any money changers (Western Union) on the island?

There are money changers on the island, but they are not official or associated with a bank or Western Union.

The rate of the day is normally less then what you will get in Bali. It is better to change money before arriving on the island.

Is it possible to go snorkeling off the any of the beaches around Lembongan / Ceningan?

The best place for snorkeling from the beach, is in the Mangroves. The Mangroves is about a 20 minute scooter ride from Twin Island Dive. If you are going to snorkel the Mangroves, it is best a slack high tide. This site can have strong currents, so it is best to check before swimming to far out.

The best spots for snorkeling are only accessible by boat. Twin Island Dive is able to help organize snorkeling trips for you.

What Visa do I need for coming to Indonesia / Bali / Lembongan?

As of 2016, Indonesia issued ‘visa free’ rules for 169 countries. (check here for a full list of countries) If you are from one of the 169 countries, you do not need a visa to visit Indonesia. You can be in country for 30 days under the ‘visa free’ act. If you are requiring to stay longer then 30 days, you are able to buy a ‘visa on arrival’. This paid visa is also for 30 days, but can be extended for another 30 days. If you are wanting to stay longer then 60 days in the country, it is possible to get a 60 day visa from an Indonesian embassy. This visa can be extended for another 30 days, making a total of 90 days.

Is there a pharmacy / hospital / clinic in Lembongan?

Yes there is a clinic in Jungut Batu village that is open 24 hours. There is also a pharmacy inside the clinic. There are a few small pharmacies around the island that stock medical supplies and medicines. The little convince stores around the islands normally stock basic toiletries, first aid and pain killers.

For any major emergence, it is possible to be evacuated, by boat, to one of the larger hospitals in Bali.

How is the internet on the island and are there any internet cafes?

Most homestays, hotels and guest houses on the island have free wifi available for their guests. Twin Island Dive and Twin Island Villas have wifi available. You will find that the internet is not as fast as you would find back home or in Bali. Most wifi contentions are fine for checking emails and social media. There are no internet cafes on the island but a lot of restaurants have free wifi available.

Can I use Credit Card at shops / restaurants / hotels on the island?

Some of the Western resorts and restaurants will accept Credit Cards, the smaller local ‘Warungs’ will most likely require payment in cash. Credit Card payments usually carry an additional 4-5% bank charge. Twin Island Dive and Villas does accept Credit Card, with a surcharge of 3%.

Travel:

How do I get to Lembongan?

Nusa Lembongan is 35 minute public speedboat ride away from Bali Mainland. It is also possible to transfer by boat from, Lombok, Penida and the Gili Islands. Check out our Getting to Lembongan page for more information.

What is the best way to explore the islands?

The easiest way to explore the island is via scooter. It is possible to see most of the main sites around Lembongan and Ceningan in an afternoon. Twin Island Villas is able to help you organize a scooter.

There are taxis on the island. Although they are not official taxis, there are some locals drivers that you are able to rent for a pick up / drop off / island tour.

There are also golf buggies available for daily rental, which you can drive yourself.

Please note, that you are not able to cross the yellow bridge in a car or golf buggy, only by scooter.

For island tours check Komang Tours

How do I get to Penida from Lembongan?

By the Yellow Bridge, on the Lembongan side, there are two public boat offices that run boats from Lembongan / Ceningan to Penida.

There are no set boat times, but the boats do run from sunrise to sunset. The boat will leave once there is enough people for the trip. Waiting times can be up to 1 hour during the low season or just a few minutes during high season.

It is possible to get a ‘private’ boat over. This option is more expensive but the boat will leave when you want.

What should I wear while exploring the island?

It is important while you are on land, that you are being respectful of the local people. Men should be wearing a top, when visiting sites and interacting with locals. Woman should keep their bikinis / swimsuits covered while away from the beach. Sunbathing topless is coincided disrespectful. When entering a local’s home or temple, it is respectful to remove footwear.