Frequently Asked Questions
Here you will find some frequently asked questions about Lembongan, Penida and Twin Island Dive.
How do I get to Lembongan?
It is possible to transfer by boat from Bali, Lombok, Penida and the Gili Islands. Check out our Getting to Lembongan page for more information.
Are there any ATMs on the island?
There are 3 AMTs on the island. 2 in Jungut Batu village and one at Mushroom Beach. From Twin Island Dive, the closest ATM is about a 10 minute scooter ride to Mushroom Beach.
Are there any money changers (Western Union) on the island?
There are money changers on the island, but they are not official, from a bank or Western Union. The rate of the day is normally less then what you will get in Bali. It is better to change money before arriving on the island.
Is it possible to go snorkeling off the any of the beaches around Lembongan / Ceningan?
The best place for snorkeling from the beach, is in the Mangroves. The Mangroves is about a 20 minute scooter ride from Twin Island Dive. The best spots for snorkeling are only accessible by boat. Twin Island Dive is able to help organize snorkeling trips for you.
What is the best way to explore the islands?
The easiest way to explore the island is via scooter. It is possible to see most of the main sites around Lembongan and Ceningan in an afternoon. Twin Island Dive is able to help you organize a scooter.
What Visa do I need for coming to Indonesia / Bali / Lembongan?
As of 2016, Indonesia issued ‘visa free’ rules for 169 countries. (check here for a full list of countries) If you are from one of the 169 countries, you do not need a visa to visit Indonesia. You can be in country for 30 days under the ‘visa free’ act. If you are requiring to stay longer then 30 days, you are able to buy a ‘visa on arrival’. This paid visa is also for 30 days, but can be extended for another 30 days. If you are wanting to stay longer then 60 days in the country, it is possible to get a 60 day visa from an Indonesian embassy. This visa can be extended for another 30 days, making a total of 90 days.
Is there a high and low season in Lembongan?
Yes there is a ‘high and low season’ in Lembongan. The high season runs from June – November and this is normally the dry season. The low season runs from January – June and this is the so-called wet season.
There is a large rise in tourists during the high season. If you are looking to come to Lembongan during this time, it is best to book your diving, accommodation and transfers in advance.
There is no monsoon during the wet season in Lembongan, but February and March is when there is more rain fall. Normally during this time it rains for a few hours each day.
When is the best time to see the manta rays?
The manta rays can been seen all year round. There is no set time of the year where you have a higher chance to see them. You have about a 70% chance to see the manta rays at the manta dive sites. During the low season, the wind is a little stronger, which can make the waves bigger, which can restrict our ability to get to the manta dive sites.
When is the best time to see the mola mola?
You are more likely to see the mola when the water temperature drops. Molas spend most of their time in deeper, cooler waters. When the top water column starts to cool, the molas come up shallow, allowing divers to see them. The water temperature normally drops during the high season, so the ‘mola season’ is from July – October.
I have been told that there are strong currents at some Penida dive sites
It is possible to get some strong currents around some of the Penida / Lembongan dive sites. It is these currents that keep the flow of nutrient rich waters high which help support the coral and fish life. Twin Island Dive use their knowledge of tides, waves and sea moment to pick the best dive sites of the day. The dive sites that are known for strong currents are only for experienced divers.
Is there a pharmacy / hospital / clinic in Lembongan?
Yes there is a clinic in Jungut Batu village that is open 24 hours. There is also a pharmacy inside the clinic. There are a few small pharmacies around the island that stock medical supplies and medicines. The little convince stores around the islands normally stock basic toiletries, first aid and pain killers.
For any major emergence, it is possible to be evacuated, by boat, to one of the larger hospitals in Bali.
How do I get to Penida from Lembongan?
By the Yellow Brigde, in the channel between Lembongan and Ceningan, it is possible to get a small boat over to Penida. These are not commercial transfer boats. Due to this, there are no set departure times or set prices. The locals that use their boats are normally there from 8am until sunset.
What is the average water temperature?
The water temperature can change quiet a bit through the year. During the low season, the water is normally warmer, averaging around 28 degrees Celsius. During the high season, this temperature can drop as low as 18 degrees Celsius at some sites and during thermoclines. The average water temperature during the high season is around 24 degrees Celsius.
I have DIN regulators, do you have DIN tanks or do I need an adapter?
All our tanks have universal tank values. This means that we are able to remove the insert from the tank valve, allowing you to use your DIN regulators on our tanks.
What brand equipment does Twin Island Dive use?
All the rental regulators that Twin Island Dive has, are Apex. All the rental BCDs, fins, masks and wetsuits are Aqualung.
How is the internet on the island and are there any internet cafes?
Most homestays, hotels and guest houses on the island have free wifi available for their guests. Twin Island Dive and Twin Island Villas have wifi available. You will find that the internet is not as fast as you would find back home or in Bali. Most wifi contentions are fine for checking emails and social media. There are no internet cafes on the island but a lot of restaurants have free wifi available.
What should I wear while exploring the island?
It is important while you are on land, that you are being respectful of the local people. Men should be wearing a top, when visiting sites and interacting with locals. Woman should keep their bikinis / swimsuits covered while away from the beach. Sunbathing topless is coincided disrespectful. When entering a local’s home or temple, it is respectful to remove footwear.
What is Twin Island Dive’s cancellation policy?
For confirmation of bookings, Twin Island Dive requires a 20% deposit. This deposit is non-refundable, so if you were to cancel your booking, the 20% deposit will be used as the cancellation fee. Medical condition that results in you not being able to dive, will be addressed based on the circumstances.
Can I use Credit Card at shops / restaurants / hotels on the island?
Some of the Western resorts and restaurants will accept Credit Cards, the smaller local ‘Warungs’ will most likely require payment in cash. Credit Card payments usually carry an additional 4-5% bank charge. Twin Island Dive and Villas does accept Credit Card, with a surcharge of 3%.
Do I need to complete a medical form before starting a course with Twin Island Dive?
For all courses with Twin Island Dive, you will need to complete a short medical form to show that you are fit for diving. You can download a copy of the medical form, from here